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I installed a Fisher Panda 4.2 KW raw water cooled generator in my 40’ Freedom sloop named BlueJacket per the recommendation of Freedom. New England Boatworks (NEB) of Portsmouth, Rhode Island (RI) installed it in September of 1999. NEB is an authorized Fischer Panda dealer and installer. While NEB was installing the unit they dropped it. The unit was shipped back to Fischer Panda in Ft. Lauderdale, Florida for repair and came back supposedly having been fully repaired.

In October of 1999 The unit was burned-in at the dock and had the 35-hour maintenance performed by NEB. That fall, on a trip from Portsmouth, RI to the BVIs, the generator stopped running and wouldn''t start. At this point it had about 60 hours on it. After many e-mails with tech support I determined that the fuel solenoid valve connector was faulty. This was replaced on January 18, 2000.

On January 25, 2000 the generator suddenly began running too fast, or at least that was my assessment. Many e-mails were exchanged with tech support and many hours were spent on my part trying to diagnose the problem. I finally gave up as this was beyond my level of expertise.

In June of 2000, which is 9 months after having the genset installed, I returned to Rhode Island where NEB looked at the genset. They spent a lot of time and finally gave up and shipped it back to Ft. Lauderdale where it was determined that the some of the governor weights had come loose or off. I was also informed that they had found that the piston rings and cylinder were rusted so they re-bored the engine. Finally in November of 2000 it was re-installed in BlueJacket. Once again it was burned in at the dock and had another "35 hour" maintenance performed on it. This was just in time for a return trip to the BVIs. The unit had less than 100 hours on it, most of those burning it in.

During my trip from Portsmouth, RI to the BVIs the unit began to leak diesel at the fuel solenoid valve. Somehow the solenoid shaft had broken lose from the base. Fischer Panda stated that they had seen this before and replaced the part for me, even though it was "out of warranty", having passed the 1 year mark. This was mid-December, 2000.

From January to April, 2001 the unit ran relatively well. I continued to have problems with the fuel solenoid electrical connector losing connection. In April I put BlueJacket onto the hard in Grenada where was Awl Gripped. Before doing so I ran the system using fresh water at the raw water intake. The genset had 550 hours on it.

When I returned in September of 2001, the genset would not start. A local diesel/genset dealer determined that the reason that it wouldn''t start was due to a lack of compression as evidenced by a large amount of blow-back through the crankcase. I had seen this while I was cruising during the winter, but hadn''t understood the implications. I religiously maintained oil levels and changed oil per schedule.

After a day or so of trying to get the engine to start, it finally started. However, it blows a ton of soot and black smoke when loaded above 15A, whereas it’s rated for 34A. I continued to run the generator for a 2.5 month trip from Grenada to Curacao, where the boat is currently sitting. Other than the starter solenoid failing, the unit ran OK, but was limited to 15A.

I determined that Tony Rushton was the president of Fischer Panda in Ft. Lauderdale and he provided me with his e-mail address. Hoping that he would help me resolve these issues, I sent a detailed e-mail to him describing my problems. After a week of not hearing anything, I sent another e-mail. Two weeks later, still nothing. Clearly he has no interest in attempting to resolve my problems.

After it became apparent that Fischer Panda wasn''t going to provide any support I had a diesel mechanic in Curacao pull the genset to determine the root cause of the problem. It turns out that the block is cracked. Now I have no way of determining when, where, or how this occurred, but I would guess that it occurred when the engine was dropped. This certainly explains the rusted cylinder which was found before. How they missed the crack is beyond me. It also explains why it wouldn''t start in Grenada as the rings were rusted again and this time the rust is sufficient to cause the blow-by, lack of compression, and associated soot & black smoke.

All in all my experience with Fischer Panda has been very negative. I could never recommend one of their generators to anyone. Maybe the cause of the problem was the initial drop, but the fact that they didn''t detect the cracked block on any of the two times the unit was back to the factory is inexcusable. And the fact that they are ignoring my e-mails can''t be forgiven.

-- Geoff Schultz
S/V BlueJacket

P.S. I just got the quote for a replacement Ferryman diesel. $3100..
 

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Discussion Starter #2
I am happy to report that the president of Fischer Panda, USA, just called me to discuss my problem. He was very apologetic for dropping the ball. We had a very constructive conversation and we agreed that:

1) Fischer Panda will ship a new Farryman engine to Curacao.
2) I will ship my old unit back to them.
3) They will determine what the cause of the problem is
4) If it is determined that this isn''t a Fischer Panda problem, I''ll pay for the new engine.

This was actually my proposal. You might think that I''m crazy for agreeing to point 4, but I was about to buy a new engine from a distributor anyhow. I believe that FP will be fair in their analysis, and with all of the pressure coming from other organizations within FP (I e-mail blanketed the US and German parent site), I think that they''ll see things my way. Or at least I hope that they will. I want to show them that I''m very willing to work with them, and hopefully they''ll respond in kind.

Things are looking up right now. I''ll keep you posted.

-- Geoff
 

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Discussion Starter #3
There has been significant (60+ posts) regarding my issue in the news rec.boats.cruising news group. One very interesting post was brought up regarding the Fischer Panda warranty. I''ll just quote it. If you''re interested, please read the news group or use http://www.deja.com/ and search for "Fischer Panda" under rec.boats.cruising for the entire thread.

>BTW, I have their sales brochure here in front of me. They claim
>their warranty is "unlike any other generators". Well, ok. They
>warranty the rotor indefinitely. They warranty the generator back
>end for five years.

>But they warranty the engine only for ONE year.

>Contrast that with the new Kohler 8kw unit that I just had
>installed to replace my failed Onan.

>Five years or 2,000 hours, covering the engine AND electrical end.
>Including labor to pull and replace if necessary
>$100 "per incident" charge in years 3-5, $0 for the first two.

>"The unbeatable Panda warranty"?

>Its not even close by my calculation. Unbeatable HOW? That the
>rotor has a lifetime warranty? That''s nice, but irrelevant if the
>engine blows up after two years!

>(And oh, by the way, that Kohler was $6,600; the best quote I had
>on the Panda of equivalent output was $14,000. I could EAT one of
>the Kohlers ENTIRELY and STILL be ahead!)

>The Entec-West 4200 looks to be powered with a Farymann W18 engine
>from what I have here - same motor that''s in the Panda. Entek
>West''s unit is actually LIGHTER (170 lbs .vs. 233), is smaller (20"
>long .vs. 21, 13" wide .vs. 15, and 18.5" high .vs. 21!) AND is
>heat-exchanger cooled - a big plus for a saltwater boat. With the
>enclosure the Entec-West is an inch or so larger in all dimensions
>than the Panda, still compares well weight wise (they''re a pound
>different) AND their enclosure is stainless steel - not fiberglass.

>Finally, the EW-4200D in the enclosure specs out at 63Dba at one
>meter.

>Panda''s 4200 specs at 66dba @ 1 Meter.

>3dB is SIGNIFICANT.

>The Entec-West is QUITE A BIT quieter in its enclosure.
>(Also, they have designed the unit so it can be hand-started....
>that''s nice, particularly when your battery is completely dead!)

>I''d price the Entec West 4200 before allowing Panda to sell me a
>new engine, but that''s just me.

-- Geoff
 

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I purchased a Fisher-Panda for the reason we sailors all do. It fit, it was quiet and did a great job until 700 hrs when the crankshaft sheared. FS had my mechanic ship it to Ft. Lauderdale. It was repaired and returned. 300hrs later, it sheared the flywheel and broke a rod. My mechanic/FS dealer raised hell with them and they gave me a new engine. This one made it to 1k hrs and the governor, we think, failed. I have been sitting in Annapolis for three weeks waiting for repairs to be completed. The mechanic here told me that he has never seen the 4k go much past 1k hrs. I would be up for a class-action, if possible. We all paid a lot of money for a machine that likely is of less quality than others at half the cost. Very disappointed with this machine.
 

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I purchased a Fisher-Panda for the reason we sailors all do. It fit, it was quiet and did a great job until 700 hrs when the crankshaft sheared. FS had my mechanic ship it to Ft. Lauderdale. It was repaired and returned. 300hrs later, it sheared the flywheel and broke a rod. My mechanic/FS dealer raised hell with them and they gave me a new engine. This one made it to 1k hrs and the governor, we think, failed. I have been sitting in Annapolis for three weeks waiting for repairs to be completed. The mechanic here told me that he has never seen the 4k go much past 1k hrs. I would be up for a class-action, if possible. We all paid a lot of money for a machine that likely is of less quality than others at half the cost. Very disappointed with this machine.
Odd. We've owned a 4.2KW since spring 2002 and, short of problems caused by my own errors vis-a-vis maintence we've had few problems and those we did--e.g. a defective Johnson RW Pump--FP repaired without question or difficulty l-o-n-g after our machine was out of warranty. In a similar vein, my nephew has a similar age FP4.2KW unit, albeit air cooled via a radiator, in a motor home that he and my niece have been traveling around the country in for 4-5 months a year for several years. He has/had 3750+ hours (at last report) and they use the thing virtually every night for several hours unless they're parked in an RV park, which isn't often.

In the course of our ownership I have found Jeff Till (sales), Bob Grubert (now retired) and Bob's successor, Jim Gagnon, in Service very helpful and cooperative and very willing to correct things that are clearly issues of manufacture. Others I met with the same machine on their boats have reported pretty much the same...
 

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I purchased a Fisher-Panda for the reason we sailors all do. It fit, it was quiet and did a great job until 700 hrs when the crankshaft sheared. FS had my mechanic ship it to Ft. Lauderdale. It was repaired and returned. 300hrs later, it sheared the flywheel and broke a rod. My mechanic/FS dealer raised hell with them and they gave me a new engine. This one made it to 1k hrs and the governor, we think, failed. I have been sitting in Annapolis for three weeks waiting for repairs to be completed. The mechanic here told me that he has never seen the 4k go much past 1k hrs. I would be up for a class-action, if possible. We all paid a lot of money for a machine that likely is of less quality than others at half the cost. Very disappointed with this machine.
Sounds like it has not lasted long but it sounds like they stood behind it. The only people who make money from class actions are the lawyers so I would not waste your time. How long of a time period was this?

Sent from my DROID RAZR using Tapatalk
 

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As a professional in the marine industry, I've followed the FP's since they were first introduced to the US. Seemed like the perfect answer to the need for a compact, quiet gene for the smaller cruising boat market. Almost immediately, they proved to be unreliable and troublesome. It's been a lot of years since I stopped paying attention to the horror stories like yours, as I had already determined that I would not have one, nor would I endorse them. Sorry you got stung.
My antique Onan just keeps plugging away, with it's little black auto parts store $15.00 relays (no PC boards, transistors or chips) and Kubota tractor engine, which still doesn't leak a drop of oil or even burn much.
 
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DO NOT DO BUSINESS WITH FISCHER PANDA
On December 1, 2016 I purchased a Panda Fisher Plus 4200 from a Fischer Panda representative. After 3 1/2 months of waiting, I agreed to take a Panda Fisher Eco 4200. instede becuase they were unable to finses the plus In spite of being almost two months late aleady, I received my generator only to find half the parts were missing. This delay cost me yet another two weeks in the ship yard on top of the two months I had already paid due to the delays. I over looked all this as I finally had a generator and could set sail for the Bahamas. This did not go well. Starting the second week, the generator started having small oil leaks and never got the advertised fuel consumption of 1/6 to 1/7 GPH. Instead it was getting 1/3 to 1/4 making it the exact same fuel efficiency as my main engine. Twice during our trip the generator stopped working entirely and I had to call for technical support to get it back up and running. then at only 180 hours the water in the cooling reserve has began to turn light brown after severel hours and the generator has began to turn off randomly. After I got back to the states and had a technician look at it. He diagnosed that it had come with a cracked head unit. Due to all of the problems this generator has given us we have barely used the unit at all - Only 250 hours . This was a SERIOUS PROBLEM because I have an infant on board and the sole purpose of this unit was to run my air conditioner for her which this unit has yet to accomplish! For all of these reasons we were forced to cut our session short and return to the the states. In June, I pulled my boat back out to have the unit entirely uninstalled and packaged back up at my own expense to return it to Fischer Panda. Again at my own expense. The reason I was willing to under go all the expenses is because I believed that, Fischer Panda did not mean to intentionally sell me or anyone a power plant so ungodly unreliable, and faulty. All i ask for was a refund, but what i was told that the 2 year replacement warrenty, I was promised was on first unit and did not extend to the generator that they had given me.The Plus and not the Eco. That warranty had expired 20 days earlier. When I became upset with this bait and switch, they said they would be happy to fix the unit for a fee of $150 to come out to my boat and a hourly rate of $90 per hour They successfully pass the buck around and round, not willing to correct, this situation without a large additional expense from me and my family. I highly recommend that no one do any business with them at


Alexander L
 

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I'm also having terrible luck with Fischer Panda so I'm going to bump this up for other people to see. I can't believe how bad my experience with the generator and customer service has been! We had two email threads going for two separate subjects. One of them ended in July, the other one started in August. The one in July was dead, but in August when I ordered a part they sent me the part from the dead email thread. They won't recognize their mistake, compensate me for the shipping fees and they want to charge a restocking fee. They've been rude on the phone, uncooperative and even threatened me if I filed a credit card chargeback.

Would you mind sharing the President's contact info?

Thanks
 

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I purchased a Fisher Panda Marine generator in 2016. Used it maybe 20 hours. Stopped working when it could not hold the oil in the engine. Turns out the oil pan rusted out. The water pump leaked salt water into the pan causing its failure. Cost a minimum of $5,000 to repair. I understand from the repair shop this is a common problem. They said you have to check monthly to look for leaks around water pump.Why invest in a repair when it's likely to happen again? An inspection in my case t means tear out part of the floor and remove sound proof box, to much work for me. We'll just not have an operating generator. Buyers beware of Fisher Panda generators. Fisher Panda look into design errors with the oil pan and water pump!!!
 
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