MGM, thanks for kind words. It's frustrating to have this happen to a boat that was essentailly flawless on the exterior.Jason,
Don't know you but I know your folks and I recognize your photo of a proper haul-out as being The Sailing Emporium. FYI, they replaced that old lift in July 2008, the new one is bigger and brighter.
Truly sorry to see what has happened to Compass Rose, I've always thought she was a beautiful boat and I'm sure you'll get her that way again.
Look forward to seeing you on the Bay...MGM
February 10, 2009
Dear [Name Deleted]:
The purpose of my letter is to open a dialogue with you to discuss the apparent damage to the Awlgrip hull side paint during the December 2008 haul out of Compass Rose. I’d like to request your assistance in making things right.
Here’s the situation: I have personally inspected the hull of Compass Rose and found multiple areas on the port and starboard hull sides where the Awlgrip paint was abraded by the lifting straps of the travel lift. The damage is so severe in places that the painted surfaced shows damage penetrating though to the primer or original gelcoat. Based on these observations, I don’t believe the hull was properly protected during haul out. To be candid, the damage is inexcusable, especially with the knowledge that [Company Name Deleted] routinely hauls and services Awlgrip painted vessels.
[Name Deleted], when I spoke to you on Saturday February 7 and explained my concerns, you suggested that the damage be buffed / polished out. This is not an acceptable solution. Buffing / polishing Awlgrip, is only recommended when there is no damage to the paint, which is clearly not the case here. Furthermore, even when done by an expert trained in this technique, one can easily damage the protective clear coat of the finish. Spot repair and painting will not match the existing finish and is not an option.
I know mistakes happen and your yard has a good reputation, which I trust that you will want to maintain. Therefore, the only remedy that I will accept to mitigate the damage is to completely respray the hull sides to an as-new condition, at your expense. This includes, but is not limited to:
1. Prep, Fill, Sand, Prime and Spray the entire hull to restore the Flag Blue Awlgrip finish and associated boot and cove stripes.
2. The minimally acceptable coverage is 5 coats of color + 1 clear coat, which is the same level of finish applied during the original Awlgip job.
3. De-rig and prep the vessel as necessary to allow entry to the paint shed. Re-rig and tune to previous settings.
4. Complete all work with the same professional consideration, care and technique as if the work was being performed for a fee.
5. Properly document and provide to me a work order showing all work to be completed for this project.
6. Complete all work to my satisfaction and inspection prior to my proposed splash date, the 2nd week of April 2009.
[Name Deleted], it is my strong desire to satisfactorily resolve my complaint privately and amicably; however, I will not constrain my options herein. The resale value of my vessel has been significantly impacted by the aforementioned damages. I take this very seriously, and hope you understand the urgency I have placed in its resolution.
I need to hear from you no later than next Tuesday, February 17, 2009.
Good point, and it is something I did think about, but considered to fall under the 'including, but not limited to' clause in my letter.Great letter; but you forgot something. You will need to re-letter the transom after re-painting unless you allow them to tape off the transom and blend at the corner. If they agree to re-paint the entire boat you will want them to pay for re-lettering the transom.
Agreed, the loss of use (and accelerated decpreciation loss) are both points I will bring to the discussion if we get to that stage in the process.You could also define the penalty of loss of use should this go into the season. You can sail the boat with the scratches but once they haul it out in July! for 2 weeks, you have a loss of use during the repairs.
Interesting, and not really positive info...but SF brings up a good point.You can take this issue to your insurance comany, but my experience is that your insurance won't cover your problem. The reason is that assuming you can get your deductible waived (not likely), the insurance company will depreciate the value of the existing paint job to determine your claim value. My company depreciated mine 10% a year, so a they would have valued a 5 year old paint job at 50% of the original cost, and that is what they will pay you, less the deductible. Not a solution!
You may find the yard takes the same approach, refusing to pay the full cost. The winning solution is to get the insurance payment and have the yard pay the balance. You need to disclose the yard payment to the insurance company, since you sign a disclosure when you get their payment, but mine didn't care about the second payment for the same damage.
I believe that "replacement cost coverage" is an option for/with some insurance carriers, but AFAIK it's not the normal way of things.I've heard stories where lightning strikes have completely renders a boat's electronic fried....they were replaced with current equipment with only the deductible out of pocket.