A year ago I installed a brand new Beta 20 with a Sea Prop 60 saildrive leg into my Islander Bahama 30, replacing an aging Volvo MD7A. I performed the installation myself with assistance and direction from the local Canadian Beta representative. All went well. I have over 100 hours on the engine to date and am really pleased with how the unit performs. However, and there always seems to be a "however", the unit makes an unusual clicking noise in gear (forward or reverse) at speeds under 1500 rpm. The clicking noise is louder than the running diesel at that speed! The noise can be heard from a distance before the engine can be heard. Having spent considerable resources on sound insulation in the engine compartment, I have found the level of this noise unacceptable. The local distributor does not have an answer. Assuming it was the saildrive unit I enquired with Technodrive, the parent company for Sea Prop. Technodrive responded to my enquiry almost immediately and suspected the connecting device between the transmission and engine. They had not had a report of this type of noise before. I subsequently enquired with Beta in England, twice. I have sent two messages since early December 2012 without a single response. I have also sent them a sound file with the noise, no response. All I am asking is to have them set up my configuration in the factory to see if a similar noise is being produced and at what level. Unfortunately, ripping the engine and saildrive unit out of the boat at this point is beyond my financial capabilities. The engine and saildrive unit are working well and I suspect I will have to learn to live with the noise. However, if you are in the market for a replacement engine I cannot recommend a Beta unit only because of the level of service and response from Beta England. The least they could do was respond with something, anything! I am more than willing (and have done so in the past) to give kudos to companies that back their product. This will be the first time that I have publicly condemed a company for any reason. Usually if I have a problem with support I simply stop recommending a company to my clients and stop purchasing any of their products. As can be imagined, I have stopped recommending Beta to my clients and am stuck with a noisy unit that reminds me every time I use it of the lack of support.