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I've recently called Defender twice for some basic product information on items I'm ordering from them. I selected the "product information" option. Both times the lady that answered told me she didn't know the answer and gave me the manufactures number.
The last time she said: "Have you called Harken"? I replied: "No...Because I'm buying the product from you! Do you know anything about the products you sell?". She said: "No sir, I don't". I replied: "And yet, you answered the product information line. That's very sad!"
I've not used Defender before, but know many SN members do. Does anyone there know anything about what they sell? At least WM goes through the motions!:laugher
On a positive note, discovered this marine electrical supply company and found their prices, website and customer service exceptional. Peter Kennedy Yacht Services: Marine Electrical Systems Experts
The last time she said: "Have you called Harken"? I replied: "No...Because I'm buying the product from you! Do you know anything about the products you sell?". She said: "No sir, I don't". I replied: "And yet, you answered the product information line. That's very sad!"
I've not used Defender before, but know many SN members do. Does anyone there know anything about what they sell? At least WM goes through the motions!:laugher
On a positive note, discovered this marine electrical supply company and found their prices, website and customer service exceptional. Peter Kennedy Yacht Services: Marine Electrical Systems Experts