As a cruiser roaming the Caribbean I usually don't have much choice when I need to buy a big ticket item. Generally there is only one game in town. But if I can I buy from one of the big chains thinking that in the event of a problem I might get some after sales service.
I bought a Tohatsu 18 hp outboard from Budget Marine in St Maarten and when I reported a major defect after 11 months all I got was the runaround.
No idea about them, but in general the deepest discount places are not authorized dealers for many of the products they carry. And that means there may not be any warranty.
Warranty terms are contracts and yes, if a product was bought "gray market", it typically has no warranty. Warranty coverage and warranty costs and terms are all usually supplied by the geographic franchisee for the brand.
So you need to contact Tohatsu, find out if they are an authorized outlet, and if not, beg Tohatsu for mercy. And see if you have other options, if the seller didn't make it clear there would be no warranty.
Normally a seller doesn't pay a cent for warranty service, so they have no reason to deny it to you unless they are also the distributor, and they're trying to avoid the expense. (Which again goes back to Tohatsu, they can motivate a bum distributor.)
In the USA West Marine / Defender / whoever sell motors at discount and do NOT provide service which is left to the poor brick and mortar dealer
While I could be wrong I believe even Tohatsu requires a pre delievery inspection (PDI) of motors that size
????? permits the shipment of “loose” motors, 10hp and smaller. A “loose” motor refers to a motor sold alone. ?????? 15hp and 20hp tiller-controlled motors can be shipped, but only if they are part of an inflatable boat & motor package, purchased and shipped together. Sorry, no shipping on remote steering motors unless part of a pre-rigged boat and motor package (ships by boat hauler).
In ordering a ?????? motor for shipment to you, certain responsibilities must be assumed by you to set up your ????? product for initial use or your boat & motor package in order to enjoy the convenience of delivery of your ?????? product. You will be prompted to read about and acknowledge these tasks prior to check out.
In looking at your pictures the lower bearing appears to have water damage and the issue would become how it go into the motor
Was it a defect or at some point set to deep in the water