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Fisheries is a huge, "real" store in Seattle. I've done business with them many times, and via mail order occasionally... Never had a problem with them.

I expect that your experience is an outlier. I agree that you should just dispute the charge with your credit card company and let them work it out.
 

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Another thing about Fisheries is that they have a huge warehouse downstairs. If stuff isn't on the main floor, ask, and it can usually be brought up in a few minutes.

I agree that Istream that they seem to be slipping in keeping items in stock..
 
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