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Fisheries is a huge, "real" store in Seattle. I've done business with them many times, and via mail order occasionally... Never had a problem with them.
I expect that your experience is an outlier. I agree that you should just dispute the charge with your credit card company and let them work it out.
I expect that your experience is an outlier. I agree that you should just dispute the charge with your credit card company and let them work it out.