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SV Skalliwag #141
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My Rogue wave antenna fell off of its base on a pounding trip up the Chesapeake Bay. What do I do about that? Do they have some kind of warranty against that? I didnt notice it was gone till I anchored.
 

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My Rogue wave antenna fell off of its base on a pounding trip up the Chesapeake Bay. What do I do about that? Do they have some kind of warranty against that? I didnt notice it was gone till I anchored.
Depends if the breakage was caused by a strike from a rogue wave I would imagine
 

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Is that a brand name Rouge Wave or is the antenna used for detecting rouge wave?
I've not heard of either. Thanks.
 

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Wifi antenna.

Does it look like there is something broken that suggests a defect in manufacture or did Mother Nature just tear it off? If still within warranty, one would think a defect is covered. If Mother Nature, your hull insurance would theoretically cover. However, I'm sure this is way below your deductible.

I suspect you won't be able to pursue either. Stuff happens at sea. I find something on every single trip. If you're doing better than that, be happy.
 

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You might want to call the company. Some companies have been known to ship replacements free or for the cost of shipping just to keep customer good will. It's worth a try calling and explaining what happened.
 
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You might want to call the company. Some companies have been known to ship replacements free or for the cost of shipping just to keep customer good will. It's worth a try calling and explaining what happened.
In this particular case, I wouldn't count on it… :)

The first wifi antenna I ever purchased, several years ago, was the original model offered by Rogue Wave…

had a bit of difficulty configuring it to work with my Mac, so I tried repeatedly to contact them for some help…

Absolute worst customer support I have ever encountered. Emails never responded to, phone calls unanswered, messages left never generating a return call… And I recall similar complaints from other customers, as well, back when Rogue Wave was one of the first vendors to jump on the 'all-weather' marine wifi antenna bandwagon...

Unless those folks have changed their MO in the interim, not sure the OP will have much luck… As you say, however, it's certainly worth a try, hopefully they've gotten their act together re supporting their product by now...
 
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