Courtney the Dancer
We bought a Fender Step last year and have used it to step into the boat from the dinghy and the floating dock. It's great, not sure what we would do without it now. On our summer cruise I noticed it was somewhat deflated one day and discovered two small slits along a seam line. By next day it was completely deflated, but we continued to use it hoping it would last until we got home. It didn't, split wide open. I emailed the company when we got home and got a reply the next day. There is a two year warranty and I was told to take it back where I bought it, with receipt, and they would replace it. Problem was I ordered it online, and I couldn't remember who I got it from, and I had no record of it in my computer for some reason. I emailed them back and explained the situation to "Thomas" along with some pictures of the split. He wrote back and asked for my address and said one would be in the mail to me. That's the type of company I want to do business with, and will in the future.