Gee. I hope so! I bought one last spring/ early summer. I'm happy with it, it would be a shame if they did close down. Hopefully you'll get an answer and can inform the rest of us C-Head'ians.

 

Looks like a change in management last year - possibly the parents passing management to a son?

Redirect

search.sunbiz.org

 

Report this to your credit card company. When the card company starts the process to reverse the charge it will get their attention.... or at least you'll get your money back.

 

We had friends with the exact same experience over the summer, but eventually the C-head arrived.

 

I placed an order just yesterday, and I certainly hope it's not delayed for too long.

I absolutely have to have it by early spring of next year.

 

As a happy Nature's Head user, I'd be very sorry to see C-head go away. They offer a real alternative to the Nature's/Air Head approach that really works well for some compost head users.

 

FWIW, the email I received after my purchase said 3-4 weeks + 3-5 days shipping.

 

Supply chain issues, but they should be up front about that.

 

I can't imagine that their volume is such as to support a continuous production line.

So I expect they do production runs intermittently, as needed. This leaves them vulnerable to both sudden increases in demand or a delays in production or delivery.

And I expect both have happened, in the last two years.

They've told me 3-4 weeks + 3-5 days shipping. If they make good on that, I'll have no grounds to complain. If they find they can't, I'd expect them to reach out to explain.

We'll see.

 

These companies are tiny mom and pop outfits I think - I finally got my Air Head after nearly 5 months of waiting. Every email was answered by a different "new secretary" in the office who was always "trying to catch up". I guess you just can't be in a hurry, and bucket and chuck it until that big box arrives.

 

My boat came with a marine head - and no holding tank. The prior owner had removed the head and installed a portable camping toilet, but reinstalled the marine head before sale.

I wasn't going to be caught in an inspection with a head and no holding tank, so pulled it and installed a "Luggable Loo". Available at any Cabela's, REI, Fleet Farm, Bass Pro, etc.

It'll serve until the C-Head arrives.

 

We had the same issues when we ordered a 2nd C-head from them for our cabin last year. As mentioned above, the company ownership transferred from Sandy to his son. When Sandy Graves ran the business, customer service was second to none. Now it seems that they are not handling customer inquiries very well. It took us multiple phone calls, emails, and facebook message requests (when they had a facebook page), to reach them and get an update on our unit.

The good was when we finally got through to Eric, he was very apologetic and he took care of us. With covid, and the trend for people doing all things recreational, their business exploded, and they were overwhelmed to the point that they weren't doing a very good job with customer follow up. Add to that, supply chain issues. We did have an issue with the crank handle on our new unit at the time, and they got a new handle out to us without delay. That said, I would hope they would have things worked out and be doing a better job with customer service by now.

 

You can also Google "composting toilet kit" and get the parts in jig time. Mine is DIY in fiberglass, because I needed a specific shape and because close to a grand for something less complex than a port-a-head seemed wrong. seat and separator kit

Functional is pretty easy. Finished appearance and durability is more difficult. In this case, I did not finish the lower exterior fiberglass because it sits in a well and is not visible, but the interior is gelcoated for easy cleaning.
DIY desiccating head

 

You can also Google "composting toilet kit" and get the parts in jig time.

I considered DIY, but decided I had plenty of other projects to do.

I'd have chosen DIY over Nature's Head or any of the other competitors, partly because of price but mostly because of their overly-complex design.

The Luggable Loo doesn't have a urine separator, but I'm not living onboard, yet, and it works for the usage it's seeing.

I'm using compressed pine pellets, intended for horse stalls, as the composting media, and they work exceedingly well in keeping things dry and aerobic.

 

If I had a boat with a small, or odd-shaped head, I would definitely build my own composter. There's nothing particularly complicated about these things. But as PDQ says, making it look pretty is probably the harder DIY challenge.

 

In my case, I had a couple of really nice molded fiberglass battery boxes that I could patch to shape. That made it easy to get a nice interior finish, strength, and very light weight. Since it drops into a well, the outside finish didn't matter. I could have easily boxed the outside, but that would only have added weight. As built, it is about 12 pounds (C-head is 28 pounds), perfect for a sport boat.

 

I ordered a C-Head at the end of Jan 2022. Still waiting. Tried phoning ( I see the posted phone number changed as of 3/25/22) and the chat box on their website. I did get one response to my chat request via email. I was told they had had to move to a new building and were way behind but catching up, with 50 orders ahead of mine. They were
expecting to ship my C-Head on or about 3/25. Still has not arrived and no one responsds to my inquiries. Note that when I ordered in Jan the website said orders would ship in 3-4 weeks. I think now it says 5 weeks.

 

I ordered a C-Head on Feb 15th. My confirmation email said 3-4 weeks to ship and 3-5 days for shipping.

I emailed C-Head on Feb 20th, pointing them to this thread on Feb 20th and received a reply on Feb 21st thanking me and informing me of their office move.

On March 25th I emailed them again, pointing out that they had missed their promised date, and asking for a status update. I've not had a response.

 

Not good...

 

Their email said they'd been moving locations, so their systems were down.

 

I have a C-Head, and we love it. It did take a while for us to get it, probably 2-3 months IIRC. Anyways for those interested in DIY possibilities I've included a few photos. A friend of mine built himself a pop up camper for the bed of hi PU Truck and he even put a head and a shower in it, pretty amazing. Anyways, for his composting head he bought just the collection portion of a Natures Head composting toilet, seems that they sell it so that you can have them on rotation, while one is dirty and being cleaned you replace with the empty. Heres a few pics, its really less of a DIY and more of assembling of various parts to get the desired result...Also note that the 'agitator' is a ratchet vs, the rotary wheel thingy you typically see

 

Good news! I received an e-mail saying that my C-Head has been shipped. The UPS tracking number shows an expected delivery in 2 days. I’ll update this thread when it arrives.

 

I received this from C-Head, today:

Hello Jeffrey,

I greatly apologize for the delay. We are currently in the process of moving locations, so as a result, both our Wi-Fi and phone systems are offline until we are able to get them installed at our new warehouse. In order to answer any customer emails, a representative must be at a remote location in order to receive the signal required to enter our system.

We are also in the process of renovating our website in order to reflect this information, and it will be launching in the near future.

As a result of moving locations, we had to halt production in order to move over our building essentials. Thankfully, we are now in a position where we are able to ship again. That being said, this delay put us behind on our older orders, and in turn is causing delays on some of our more recent ones - such as yours. Due to this, it is hard to give an exact estimate as to when your order will be sent out. However, your order is a priority to us and we are working to ensure that your C-Head is shipped as soon as possible. We would be more than happy to accommodate any strict deadlines you may have as well.

I greatly apologize for the delay, and we sincerely appreciate your patience at this time. Please don’t hesitate to let us know if there is anything else we can assist with.

Regards,

Michelle Vickers
C-Head, LLC

 

'your call is important to us so please hold the line for another 4 years...'

 

A long wait but my C-Head, ordered Jan 24th, finally arrived today.

 

I ordered one on Jan 21 and have yet to get a response to my numerous requests for a shipping timeframe. They're destroying their company!

 

I know this thread is old, but it came up when I searched for info on C-Head business. I’ve written two emails and a message on their chat bot over the course of two weeks. No one has returned my inquiry. I think they’re dead. I’d be careful about placing an order. It’s too bad, as I was ready to pull the trigger and order.

 

I know this thread is old, but it came up when I searched for info on C-Head business. I’ve written two emails and a message on their chat bot over the course of two weeks.

I placed an order in February, and I'm still waiting...

 

06/07/2022: Due to material and staffing shortages we are now on a 10 week lead time for all toilets. Parts and Accessories will ship next day. If you have any questions or concerns please contact us at info@c-head.com.


This is from their web site. I just looked at it, its a new website too, so hopefully you guys will be on the receiving end soon.

 

Thanks. I tried both the email address listed above as well as the chat / contact form on their new website. No luck so far. Hopefully they'll be back above water soon.